1. Introduction
Filari ("Filari", "we", "us", or "our") provides AI-powered digital transformation, custom software engineering, and enterprise platform services. This Privacy Policy describes how we collect, handle, and protect personal data when you visit our website, contact us, or use our digital platforms.
By accessing our website or using our services, you acknowledge the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue using our services.
2. Information We Collect
We collect information that you provide directly to us as well as data gathered automatically as you interact with our platforms.
Information you provide directly
- Contact details such as your name, work email address, phone number, and company name when you submit an inquiry form or schedule a consultation.
- Project requirements and business details shared during scoping discussions.
- Recruitment materials, including your CV and employment history, if you apply for a career role.
- Any direct correspondence sent to us via email, chat, or support channels.
Information collected automatically
- Usage metrics such as pages viewed, duration per session, click paths, and referring URLs.
- Device metadata, including IP address, operating system, device identifiers, and browser type.
- Cookies and local storage data, as detailed in our Cookie Policy.
3. How We Use Your Information
We utilize the collected information for legitimate business purposes, including to:
- Respond to project inquiries, provide consultations, and deliver requested services.
- Maintain, optimize, and enhance our digital platforms and security infrastructure.
- Communicate with you regarding project milestones, platform updates, or technical support.
- Send industry insights and strategic technology updates where you have opted in.
- Evaluate job candidate applications and manage talent acquisition.
- Detect, investigate, and prevent fraud, cyber threats, or technical disruptions.
- Fulfill legal, regulatory, and audit obligations.
4. Legal Bases for Processing
Where applicable privacy laws (such as the EU GDPR or Indian Data Protection regulations) apply, we process personal data under the following legal bases: your explicit consent; performance of a contract with you; compliance with legal obligations; and our legitimate business interests in delivering high-performance digital services, provided those interests do not override your privacy rights.
5. How We Share Information
We do not sell, rent, or trade your personal data. We share information only under strict confidentiality safeguards in the following circumstances:
- With vetted third-party service providers who assist us in operating our infrastructure (such as cloud hosting, analytics, and email routing).
- With professional advisers, legal counsel, and auditors as required by regulatory compliance.
- In connection with corporate reorganizations, mergers, or asset sales, with advance notification.
- Where required by law, court orders, or government subpoenas to protect our legal rights or public safety.
6. Data Security
We implement robust technical and organizational security controls to safeguard personal data against unauthorized access, loss, alteration, or disclosure. These measures include TLS/SSL encryption in transit, AES-256 encryption at rest, strict role-based access controls (RBAC), and continuous vulnerability monitoring. While we maintain industry-leading protection, no internet transmission can be guaranteed 100% immune to all security threats.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy contractual obligations, or comply with statutory retention laws. Once data is no longer required, we securely purge or anonymize it.
8. Your Rights
Depending on your jurisdiction, you hold specific data protection rights, including the right to:
- Access a copy of the personal data we hold about you.
- Request rectification of inaccurate or outdated information.
- Request erasure of your data, subject to legal compliance exceptions.
- Object to or restrict specific processing activities.
- Request data portability in a structured, machine-readable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these privacy rights, please contact our Data Officer at info@filari.agency.
9. International Data Transfers
As a global digital agency, personal data may be processed on secure servers located outside your home country. When transferring data internationally, we enforce Standard Contractual Clauses (SCCs) and strict data protection agreements to ensure your privacy rights remain fully protected.
10. Children's Privacy
Our website and services are designed for business professionals and enterprise organizations. We do not knowingly collect personal data from individuals under 16 years of age. If you believe a minor has submitted personal information to us, please notify us immediately so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect technological advancements or legislative changes. When updates occur, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or privacy requests regarding this Privacy Policy, please reach out to us at:
- Email: info@filari.agency
- Address: Top Floor, Filari Agency, Plot No. 94, opposite Metro Station, Dwarka, New Delhi, 110078
- Phone: +91 931 001 3388
- Or via our contact page.